CareDesk AI
LegalPlain language for clinics

CareDesk AI

Privacy Policy

Plain-language policy for how CareDesk AI handles clinic accounts, patient bookings, and WhatsApp conversations across India.

Updated 3 November 2026caredeskai.inIndia-wide clinics

Clinic data stays operational

Bookings and WhatsApp threads help reception — we don’t sell patient lists.

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Privacy Policy

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CareDesk AI (“CareDesk”, “we”, “us”) is clinic software for Indian practices — WhatsApp appointment booking, reminders, queue, and an optional AI receptionist. This policy explains what we collect, why we collect it, and how clinic owners stay in control.

If you run a clinic on CareDesk, you are responsible for telling your patients how you use their booking details. We process that data to run the product you ask us to run — not to sell patient lists.

01Who this applies to

  • Clinic owners and staff who create accounts, manage doctors, and use the dashboard.
  • Patients who book via your public booking link, web chat, or WhatsApp when your clinic uses CareDesk.
  • Website visitors on caredeskai.in (marketing pages, guides, and signup).

02Information we collect

Clinic account information

  • Owner name, email, phone, password (stored hashed).
  • Clinic profile: name, address, specialty, timezone, public booking slug.
  • Staff users and roles (owner, receptionist, doctor) you invite.
  • Billing and subscription details needed for plans and invoices.

Patient and booking information

  • Name and phone number used to book or message the clinic.
  • Appointment times, services, notes, status (confirmed, waiting, cancelled, and similar).
  • WhatsApp / web chat messages needed to book, reschedule, remind, or hand off to a human.
  • Queue / walk-in tokens when your clinic uses those features.

Technical information

  • Device and browser basics, IP address, and logs used for security and reliability.
  • Product usage signals (for example, which screens staff open) to keep CareDesk stable.

03How we use information

  • To show real appointment slots from your doctor schedules and blocked times.
  • To send booking confirmations and reminders when messaging is enabled.
  • To power the AI receptionist with your clinic rules — without inventing medical advice.
  • To help your team run today’s board, inbox, queue, and waitlist.
  • To provide support, prevent abuse, and improve CareDesk.
  • To process subscriptions and payment-related notices.

We do not use CareDesk to diagnose illness, prescribe medicines, or replace a doctor’s clinical judgment.

04WhatsApp and messaging

If your clinic connects WhatsApp (for example via Meta Cloud API), messages pass through Meta and then CareDesk so staff and the AI can respond. Message delivery also depends on Meta’s policies and network availability. Keep patient chats professional and operational — booking, timing, and clinic info — not clinical advice in the bot.

05Sharing and subprocessors

We do not sell personal data. We share data only when needed to operate CareDesk, for example:

  • Cloud hosting and databases.
  • Email delivery for account and service messages.
  • WhatsApp / Meta when your clinic enables messaging.
  • Payment providers when you use paid plans or payment links.

These providers process data under contracts and only for the services we request.

06Your choices as a clinic

  • Update clinic profile, staff access, and schedules anytime in the app.
  • Turn AI receptionist settings on or off according to your plan.
  • Ask us to help export or delete account data subject to legal and billing retention needs.

Patients who want changes to their booking details should contact the clinic first — the clinic controls day-to-day patient records in CareDesk.

07Security

We use industry-standard measures such as encrypted connections (HTTPS), access controls, and hashed passwords. No method of transmission or storage is 100% secure; please use strong passwords and limit staff access to people who need it.

08Data retention

We keep account and booking data while your clinic uses CareDesk and for a reasonable period afterward for backups, disputes, and legal requirements. You can request deletion of a clinic account; some logs may remain briefly for security and compliance.

09Children

CareDesk is built for clinics and adult clinic staff. If a clinic books appointments for minors, the clinic must handle consent and parental communication appropriately under Indian law.

10Changes to this policy

We may update this policy as CareDesk grows. The “Last updated” date on this page will change when we do. Continued use after an update means you accept the revised policy.

11Contact

Privacy questions: hello@caredeskai.in
Website: caredeskai.in