Train Reception in One Page

Print this section for the front desk. Reception does not need billing, AI settings, or doctor schedule editing — only today’s flow.

Today’s board actions

1. Booked → Confirm (or Cancel if patient declined).
2. Confirmed → Check in when patient arrives.
3. Checked in → Start when doctor is ready.
4. With doctor → Complete when visit ends.

WhatsApp inbox

• Take over → type reply → Release when done.
• Never give medical advice; offer to book or escalate to doctor.
• Emergencies → tell patient to call emergency services; notify owner.

When to call the owner

• Billing / plan locked features (402 errors).
• WhatsApp disconnected.
• Patient complaint that needs refund or policy decision.